FAQ

1. Where do you ship?

Tryshoppy currently ships only within the United States. We do not offer international shipping at this time.

2. How long does shipping take?

Orders are processed within 1–3 business days.
After shipping, delivery typically takes 5–10 business days depending on your location.

You will receive tracking information once your order has shipped.

3. How can I track my order?

Once your order is shipped, you will receive an email with your tracking number.
Please allow 24–48 hours for tracking updates to appear.

If you do not receive tracking details, please contact our support team.

4. Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it.
Please contact us as soon as possible after placing your order.

Once an order has been shipped, it cannot be canceled.

5. What if I entered the wrong shipping address?

Please contact us immediately if you notice an incorrect address.
We are not responsible for orders shipped to incorrectly provided addresses once processed.

6. What if my package is delayed?

Delivery times are estimates and may occasionally be affected by carrier delays, weather, or holidays.
If your order is significantly delayed, please contact us and we will assist you.

7. What if my package shows delivered but I didn’t receive it?

First, please check with neighbors or your local carrier.
If you still cannot locate the package, contact us and we will help investigate the issue.

8. Do you offer returns or refunds?

Return and refund policies may vary depending on the product.
Please refer to our Return Policy page or contact us for assistance.

9. Is my payment information secure?

Yes. We use secure payment processing systems to ensure your information is protected.

10. How can I contact customer support?

You can contact us through our website’s contact form.
Our team will respond as quickly as possible during business days